Chery Malaysia has issued yet one more assertion on the Omoda 5 rear axle case. That is the corporate’s third public assertion after the case exploded on social media on April 28. The preliminary assertion was launched the day after, acknowledging the difficulty, with a second one following quickly after on April 30, formally issuing a recall on 600 items of the Omoda 5.
The third assertion – launched right this moment, Might 4 – gives just a few fascinating insights on the difficulty. Chery Malaysia says it’s “working intently with the Ministry of Transport (MOT) to make sure the rectification of all affected automobiles to the very best requirements of security.” It voluntarily organized a gathering with the MoT to temporary them on the matter, in response to Lee Wen Hsiang, Chery Auto Malaysia Vice President.
The basis reason for the difficulty has additionally been recognized following an intensive investigation. “Following a complete investigation, the seller reported that the difficulty was as a result of a facility improve throughout which a worn-out tip of the automated welding machine was changed by a brand new welding tip. The alternative of the brand new welding tip resulted in a miscalibration of the gear,” stated Lee.
A complete of 60 items of the Omoda 5 in Malaysia has been recognized to be utilizing the affected components, produced on August 15, 2023. Chery Malaysia then determined to solid a wider internet and recall automobiles with components made between August 14 and 17, totalling 600 items. As of yesterday (Might 3), Chery Malaysia has contacted 32 of the preliminary 60 affected homeowners.
A brand new web site has additionally been created for homeowners to substantiate whether or not or not their automobile is affected by the recall. Chery Malaysia additionally pledges to launch a weekly replace to the general public on this matter to offer ongoing details about the standing of the recall programme.
Assertion by Chery Malaysia in full:
![Chery Malaysia Omoda 5 recall statement 1 Chery Malaysia Omoda 5 recall statement 1](https://i0.wp.com/paultan.org/image/2024/05/Chery-Malaysia-Omoda-5-recall-statement-1.jpg?w=311&h=440&ssl=1)
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Chery Auto Malaysia mobilises precautionary measures to uphold buyer safetyAutomaker takes duty, ensures accountability and transparency in managing the marketing campaign
Kuala Lumpur, 4 Might 2024 – Chery Auto Malaysia is striving to maintain prospects knowledgeable in regards to the latest incident involving the axle of an OMODA 5 car. Following an in depth inside investigation, the automaker has recalled a batch of 600 Omoda 5 automobiles and is working intently with the Ministry of Transport (MOT) to make sure the rectification of all affected automobiles to the very best requirements of security.
“Chery Auto Malaysia is dedicated to offering secure and dependable transportation options, and we’re devoted to making sure that each one our automobiles meet the very best security requirements. Consistent with this dedication, Chery Auto Malaysia voluntarily organized a gathering to temporary the Ministry of Transport (MOT) on the present product inspection standing and the foundation trigger involving the Omoda 5 axle incident,” Chery Auto Malaysia Vice President, Lee Wen Hsiang, defined.
The automaker carried out an intensive investigation into the remoted case and reached out to the components vendor for additional clarification. “Following a complete investigation, the seller reported that the difficulty was as a result of a facility improve throughout which a worn-out tip of the automated welding machine was changed by a brand new welding tip. The alternative of the brand new welding tip resulted in a miscalibration of the gear,” stated Lee.
As a direct consequence, the automaker says that there are a complete of 60 items of Omoda 5 automobiles with the affected components in Malaysia, produced on 15 August 2023. Chery Auto Malaysia has since taken extra precautionary measures by casting a wider internet by implementing a particular service marketing campaign to name in and examine OMODA 5 automobiles with rear axles produced between 14 to 17 August 2023, totalling 600 items.
“Chery Auto Malaysia views this matter most significantly as buyer security is our utmost precedence. We’re within the means of reaching out to prospects of the affected Car Identification Numbers (VIN) to request them to deliver their car to our authorised service centres for an in depth inspection.
“We have now additionally arrange an internet site for Omoda 5 customers to substantiate their automobiles are usually not affected which may be executed by merely keying of their Car Identification Quantity (VIN). Our authorised service centres and technicians are nicely ready to serve our customerspotentially affected by this,” Lee concluded.
Chery Auto Malaysia has confirmed that no different automobiles by the model are affected.
Homeowners of Omoda 5 can examine if their automobiles are affected by keying of their VIN quantity at https://www.chery.my/chery-product-update
As of three Might 2024, Chery Auto Malaysia has contacted greater than 53% (32/60) of the affected homeowners.
To make sure Chery prospects are nicely knowledgeable, a weekly replace might be publicly shared to offer ongoing details about the standing of the recall programme.
Chery Auto Malaysia thanks all our prospects for his or her persistence, understanding and cooperation, and the Ministry of Transport for its recommendation and steerage on this matter.
For queries kindly contact the Chery Malaysia Buyer Careline at +603 – 2771 7070 (Monday to Friday, 8:30am to five:30pm).
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