Suzi Karrer, a spokesperson for the Colorado Board of Income’s auto business division in Denver, informed Automotive Information that shopper complaints towards dealerships within the state are “fairly widespread.”
“There is a huge false impression on the market that there is a huge investigation into Crimson Rock Auto Group,” Karrer stated. “There isn’t any huge investigation.”
The state’s auto business division investigates all shopper complaints and presents any points requiring motion to the Colorado Motor Automobile Seller Board, she stated. Since 2020, no complaints towards Crimson Rock have gone to the Colorado Motor Automobile Seller Board, Karrer stated.
“There have solely been two latest ones that have been discovered with no violations,” Karrer stated of complaints filed towards Crimson Rock within the final six months. Karrer stated the auto business division investigated Crimson Rock Hyundai for “an promoting subject” within the final six months.
“We issued a warning letter, however after the actual fact we discovered the dealership truly made the patron entire earlier than the patron complained to us,” Karrer stated. “We did not have that data throughout the investigation.”
That investigation was closed with only a warning letter, she stated.
“We’ve a pair open forgery investigations, however similar to with another auto dealership or group, there’s not one particular subject [about Red Rock] coming in to us,” Karrer stated.
Sundeen stated investigations he was concerned in concerning Crimson Rock “have been largely simply informational — ‘these are Colorado state guidelines, watch out of this’ — issues like titles. I type of thought of them not something felony investigative-related, however truly extra instructional.”
He stated he was concerned in investigations till about November or December 2022, when he began contemplating retiring from the state and becoming a member of Crimson Rock.
“Nothing I’ve investigated with Crimson Rock was out of the norm from any dealership that I ever investigated within the final 15 years,” Sundeen stated.
Sundeen stated when he labored for the state, he appeared right into a Crimson Rock grievance during which a buyer stated the dealership was “making an attempt to cost totally different quantities than the marketed quantity with a money sale versus a finance sale.” He stated he discovered “this was truly type of the alternative. It was a promotion factor the vendor was giving a break for those who would finance. They weren’t altering the marketed value prefer it was alleged.”
Sundeen stated he plans to make use of his experience as an investigator to make sure compliance all through the Crimson Rock group.
He’ll guarantee Crimson Rock is “disclosing and promoting correctly” and can be reviewing all points of the enterprise, Knight stated. That can embrace ensuring service and components clients’ personal data is saved safe, he added.
One in every of Sundeen’s first priorities is to assist Crimson Rock meet the to extend safety measures for buyer data.
Crimson Rock Auto Group has about 300 staff who work at its 5 dealerships, all in Grand Junction. The group is owned by Knight, Steven Dahle, Marcus Dahle, Vic Ream and Tyler Slade. The quintet purchased a Nissan retailer in 2016 then added 4 shops that promote GMC, Honda, Hyundai and Kia.
“We’re simply making an attempt desperately to maintain clients and do it the proper approach,” Knight stated. “I do not know if there is a dealership on the market that hasn’t made a mistake coping with a buyer. We have employed essentially the most certified individual we all know to guard us.”
